FROM “BUGS” TO EXPLORATORY EXHIBITION DESIGN – TRANSFORMING DESIGN FLAWS IN USERS EXPERIENCES

Abstract

In this paper we explore the potentials in observing how users creatively explore or hack an exhibition design and transform or scale these “abnormalities” in the users microinteractions into new explorative exhibition designs. Can we apply this notion of observing exploring user interactions and transform these microinteraction into drivers for user experience based on strategies of emergent gameplay? If we acknowledge these findings from the design process as potential enablers of superior user experiences for the end-user, and not simply as ‘bugs’ and ‘anomalies’ to be avoided or ‘patched’, there is a potential for scaling, transferring, and transforming new insights into new design potentials. To this end, observing hacking and creative play in user interactions might lead to a new understanding of user experiences and how unintended microinteractions can transform into foundation user experiences in an exhibition design.